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Terms & Conditions

Returns
Our policy lasts 30 days. If 30 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange.

To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.

To complete your return, we require a receipt or proof of purchase.

There are certain situations where only partial refunds are granted (if applicable)
- Any item not in its original condition, is damaged or missing parts for reasons not due to our error
- Any item that is returned more than 30 days after delivery

Before returning the product, please always contact us at support@riot-sa.com

Refunds (if applicable)
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 5 days.

Exchanges (if applicable)
We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at support@riot-sa.com so we can help you coordinate your return.

Shipping
To return your product, you should always first contact us per e-mail at support@riot-sa.com . You will be able to return the product to us to at the address specified in our response to your e-mail.

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, and the shipping is paid by us the cost of return shipping will be deducted from your refund.

Manufacturer’s Warranty:

The manufacturers warranty applies only to defects in the manufacturing process of the product and does not cover the following scenarios.

• Damage caused by lightning, power surges, or incorrect installations.
• Damage caused by misuse or abuse of the goods.
• Use of the product not in accordance with the instruction manual.
• Tampering of the original software by the customer.
• Accidental damage.
• Faults arising from normal wear and tear.

The manufactures warranty is limited to 12 months, starting from the date of product delivery. This warranty period includes any exchanges made within the 12 months. The following steps should be followed for returning defective items.

• Send an email query (including your invoice number) describing the products fault.
• Take a photo or video recording showing the fault.
• Email the photo or video of the faulty product to us.
• RioT-SA will review the email and provide guidance on the next steps within 5 business days.
• Defective products found within the manufactures warranty period will be replaced at no cost to the customer.
• If the product is determined to be not defective after evaluation, the customer will be responsible for all courier charges.

For any returns required, please email us at support@riot-sa.com